Refund policy

Return & Refund Policy

At Truunex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Digital products or downloadable content
• Personalized or custom-made products
• Items marked as final sale
• Products damaged due to misuse

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

Contact

For any return or refund inquiries, please contact us through our Contact page or email our support team